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What is an “Article”

Created by admin on 06-Nov-20
Updated by admin on 09-Nov-20
Topic

Article on the GreatSupport site, providing guidance on how to do something

On any GreatAlbum page, a User can click on a Help link that will take them to a Topic landing page on GreatSupport, which is mapped to the specific GreatAlbum page the user came from. The User can  see a list of KB Articles related to that Topic.If one of the Articles addresses the user’s concern, the User can click on the KB article to read more. User can Like and Favorite  any of the article, if the Article appears to address their concern.

Articles can be create and edit  by Admin, Support manger and Authenticated user. Admin and support manger can Delete any Article. Anomynous users can only read the articles. Articles can be created from the globalnav , Topic and from  Issues .

User can click (Global Nav) > All > All Articles to show a table list of all articles. User can click (Global Nav) > My > My Articles to show a table list of articles authored by that User.

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admin updated What is an “Article” article related to 3 11/09/2020 - 01:34
admin updated What is an “Article” article related to 3 11/06/2020 - 06:37
admin created What is an “Article” article related to Help Home 10 11/06/2020 - 06:35