911 Album Membership > Direct Add > certain registered users not available

[email protected] added a feedback(#2638660) from https://app.greatalbum.net/group/173/content/add/group_membership:

When trying to add certain registered users to an album, they're not available in the field when searching by name or email address, such as:
[email protected] Laurel Britt-Webb
[email protected] Beckett Britt-Webb

Session details:

• Feedback ID: #2638660
• Browser: Chrome 112.0.0.0 (Windows)
• Rating: N/A
• Window Size: 1920 x 880
• Resolution: 1920 x 1080
• DPI: 1
• Colour Depth: 24-bit
• Category: Album

View feedback details in Userback:
https://app.userback.io/viewer/36775/71541/2638660VpLr9E8H/